Al Ostora Travel Solutions provide unique benefits: Real time access to 775 airlines flying to 1600 destinations—a fabulous provision of more flight options worldwide online retailer Access to more than 50,000 hotels worldwide Over 450 car suppliers worldwide with 9,000 locations in 134 countries Offers a wide range of exotic tropical island vacations, luxury and adventure cruises, honeymoon and family packages from top cruise lines within seven scenic continents Online Reservation Features Al Ostora Travel Co. is the only travel company in Kuwait that provides the unique device, namely, “the search engine” by which the client can avail online access to all the available flights around the Globe, including all the requirements after reaching your destination. Al Ostora Travel Company’s 4 easy steps of online booking is the quickest and the easiest. Al Ostora Travel Co. provides the best competitive price (inclusive of all taxes and fees), so you pay only what you see. Al Ostora Travel Co. will always offer you only the latest or updated airline information to avoid wrong feedbacks, as for instance, seat availability. Al Ostora Travel Co. has IATA accreditation and due endorsements from the local government bodies like the Ministry of Trade, Commerce and Industry and the Civil Aviation. At Al Ostora Travel Co. you can be assured that once you use your credit card it will be secured because we are partnering with KFH & K Net, the leading bank in Kuwait. Rapid refund in case of cancellation but, subject to cancellation policy. Provisional offer for selecting your seat and meal at the time of booking. Even on emergencies you can be assured of ticket and hotel booking and travel the same day. Single search of Al Ostora Travel Co. is better than what other travel agents offer because the Ostora “Search Engine” is so empowered and so composite.

Travel has become an inseparable part of life, be it for business, for studies or for pleasure. Today, Travel Industry is one of the busiest sectors with a wide range of applications providing detailed services to millions of travelers. Corporate travel is a noble concept that gave new dimensions to the industry itself. It is a method of providing complete travel solution packages after analyzing the total annual travel requirements of a company or corporate thereby reducing their annual travel expenditure. Al Ostora Travel Co. does it quite professionally with great expertise and much more. Established in 2006, Al Ostora Travel Co. headed its way to the forefront of the travel industry by hard work, resolute commitment and, of course, by anticipated leaps into the future to tackle the latest technologies. In engaging the latest technologies, Al Ostora Travel Co. is at the pinnacle because of its online booking facility that can be accessed globally. It provides the client at home or office what he needs at a flip of his finger on the mouse. In an instant, the client gets his chosen schedules and books his entire requirements on a particular journey. To provide an excellent and the fastest services available in the industry to both the individual and corporate customers globally. To be at the forefront of the industry by providing value added, cost effective travel needs of the customers right from ticket reservations to all the post destination requirements such as hotel booking, meals, transportation such as car rent, transfer or rail pass, cruises, activities, etc. at just a browse through our website. Al Ostora Travel Co. has on command, an excellent team to analyze, evaluate and capitalize the market trends and the customer requirements. They make an indelible image excellence to Al Ostora Travel Co. services in Kuwait and abroad through their end of the line expertise management and an acute sense of what is crucial in the travel industry. Al Ostora Travel Co. management’s avowed policy is to invest heavily on staff training and keep them updated with the latest trends in the industry so that they will be fully competent to cater to the needs of the customers. Al Ostora Travel Co. has very reliable partners who hold sound dealings both locally as well as internationally. Al Ostora Travel Company, your real time access to 775 airlines flying to 1600 destinations; your online access to more than 50,000 hotels worldwide; your very reliable partner, we hold sound dealings both locally as well as internationally; we have access to more than 50,000 hotels worldwide, we have over 450 car suppliers worldwide with 9,000 locations in 134 countries; we offers a wide range of exotic tropical island vacations, luxury and adventure cruises, honeymoon and family packages from top cruise lines within seven scenic continents

Our exclusive device, “the instant search engine” will provide you the best selection you would like to have which will be economic too, should you need. You just activate the engine by a click of the mouse and, within no time you get everything in a row! Reservations & Issuance of Tickets A senior supervisor assisted by our customer service representatives will monitor the entire process to fully comply with the customer interests. Delivery of Tickets & Hotel Vouchers A mobile unit will be roaming around to ensure prompt delivery at your doorstep. Consultancy Travel itineraries shall be provided for business and personal travel of staff of the client facilitating ease of travel. Alternative facility available shall also be advised to the traveler for obtaining maximum benefit within the framework of their entitlement. This will enable the passenger to obtain optimum utility at no extra cost. Credit Facility Individuals who wish to deal with us on credit basis can also avail of our online booking system. We can provide you with a user name and password. We require the following; 1. Deposit or certified check 2. Copy of civil ID Al Ostora’s range of vacation packages is simply amazing. It certainly is something special to suit your taste and aesthetic sense. For Corporate Clients We provide the following services to our corporate clients: 1. Round the clock service (24/7) 2. Dedicated staff to handle each account 3. Dedicated e-mail & mobile facility 4. Free travel documents delivery service in Kuwait 5. Attractive airline fares 6. Negotiate specific airline deals 7. Attractive holiday packages 8. Credit facilities – Any organization that wish to avail of our online booking system, we can supply you with a user ID and password. We require the following; a. Copy of company trade license b. Copy of authorized signature c. Signed credit application form

Terms of Conditions for Reservation & Refund

Service Item		Details

Ticket Refund and Cancellation Processing		Ostora charges a service fee for refunds related to Partial or complete cancellation of a reservation.

Ostora service fee KD 10 / ticket		Many airfares are non-refundable once purchased. Majority of partially used tickets are non-refundable

Airline service fee varies between KD 10/- and 90% of the fare value of the ticket		In addition to Ostora fee, airlines may charge a cancel- ation penalty between 0% and 90% of the fare value of the ticket if the ticket is partly or fully refundable *.

Name change		Not Possible. It should be exactly as in passport

Date Change / Itinerary Change / Class Upgrade		Ticket must be re issued; Applicable re-issue fee or fare difference varies.

Airline refund fee varies

Delivery of Tickets		Free of charge.

*Tentative figures only – Airline charges may change anytime.

booking tips

If you can, fly during off-peak tourist seasons for your specific destination; some travel experts say that the ideal time to book a dirt cheap flight in the internet. Book a flight on a day of holiday when it’s often cheaper than departing days before or after. Buy flight tickets in advance; you can save a lot.

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Online Reservation Features

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4 Easy Steps to Reserve

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